Our practice is committed to maintaining the confidentiality of all medical information and records in accordance with best practice guidelines.  All communication from the doctors must be discussed in an arranged clinical appointment, unless at the discretion of the doctor. Our practice will not send emails containing personal information. A full copy of our Privacy Policy is available in the Forms and Documents tab below.

Please make regular appointments if you have ongoing conditions or medications.  In unavoidable circumstances Doctors may provide a repeat referral however this is done at the Doctor's discretion and may attract a fee.

Seven Hills Family Doctors uses a text message reminder system sent via HOTdoc App for upcoming appointments. These are usually sent 24 hours prior to your appointment. Please confirm your appointment by replying to the SMS or calling the practice to reschedule ASAP. Advise the reception staff if you do not wish to receive these reminders. Although we may remind you to make follow up or recall appointments, please still take responsibility for your family's healthcare. Should you be worried you may lose track of your families vaccinations we suggest using the Vaccidate App available for download at: vaccinate.initiatives.qld.gov.au

Seven Hills Family Doctors is a mixed billing practice. Fees are payable at the time of consultation. We bulk bill patients 5 years and under & DVA patients. A discount is offered for patients with a health care card, pensioner concession card and patients 6 - 16 years during normal business hours Monday to Friday. Other patients are charged in accordance with our fee schedule or at the doctors discretion. On Saturdays, all patients will be privately billed.  Our billing policy and an up-to-date copy of our schedule of fees is located in the waiting room. Patients can pay for consults with cash, EFTPOS or major credit cards. The practice will submit a Medicare claim immediately, most patients can expect the refund instantly into a EFTPOS card or within 1-2 days (provided their bank details are registered with Medicare Australia).