Your medical record is a confidential document. It is the policy of this practice to maintain security of your personal information at all times and to ensure that this information is only available to authorised members of staff.

A consultation with the Doctor is required for all prescriptions and referrals. Referrals will not be provided from a phone request. In unavoidable circumstances Doctors may provide a repeat referral however this is done at the Doctor's discretion and may attract a fee. It is illegal to backdate a referral.

We encourage all patients to be responsible for their own test results. Results are best followed up with an appointment.

Our Nurse and Reception staff are not qualified to give any advice other than the message that accompanies your result. If you require further information on any result it is best to make an appointment to discuss this directly with the Doctor.

We are committed to preventative medicine and have a reminder system in place for routine health checks e.g. Pap Smears and Immunisations. If you do not wish to be a part of this system, please let us know.

We would actually prefer you speak to a person. Our reception staff are on hand to accommodate your needs and in particular if you feel you need to see the doctor for multiple issues, or complex concerns, you may require a longer consultation which our reception staff will be more than happy to organise. All consultations are by appointment unless there is an emergency in which case acute injuries and illness are given priority.

This is a private billing practice, but in recognition of the costs of bringing up young families we agree to bulk bill all children aged 0 to 5 years of age. All fees must be paid for at reception after consultation with the Doctor. There is an on-line claiming facility available that will deposit your Medicare rebate back into your savings account within seconds of the transaction if you choose to use the EFTPOS savings facility available to you.